The IRS said they are working on fixing some issues pertaining to the “Get My Payment” portal and that updates should be available daily. Here are some of the most frequently asked questions and their responses:
Q: I am getting a “Payment Status Not Available” error – What does that mean?
Your information proving eligibility hasn’t been processed yet or you are an SSA/RRB recipient and data for those individuals aren’t yet available.
Otherwise, according to tax officials, these are your most likely scenarios:
- If you are not eligible for payment (see IRS.gov on who is eligible and who is not eligible)
- If you are required to file a tax return and have not filed in tax year 2018 or 2019.
- If you recently filed your return or provided information through Non-Filers: Enter Your Payment Info on IRS.gov. Your payment status will be updated when processing is completed.
- If you are an SSA or RRB, SSI or VA benefit recipient – the IRS is working with your agency to issue your payment; your information is not available in this app yet.
Q: What does “Need More Information” mean?
The IRS has confirmed that you are eligible for your stimulus payment but doesn’t have current or active banking information to process your direct deposit.
- Just verify your 2018 or 2019 tax return information and input a valid routing and checking account number. Users of prepaid or “digital-only” banking accounts are also eligible.
- You should then get it within seven days, according to some media reports.
Q: The IRS sent my payment to a closed, frozen or otherwise inaccessible bank account, what’s next?
- If your payment date has been scheduled and processed, your bank will likely reject the direct deposit and send it back to the IRS.
- At this time, officials say they will be dispersing rejected direct deposits by mailing checks to your last-known mail address.
- According to the IRS website: “Get My Payment will not allow you to change your bank information once your payment has been processed.”
- It adds, “no action is needed to contact the IRS as phone assistors won’t be able to change your bank information either”
Q: I requested a direct deposit, why am I getting a mailed payment?
- The IRS says those who it determined to have invalid bank account information will be getting their payment mailed to the address on file.
- “Those who did file, but did not include direct deposit information, should use “Get My Payment” to provide their banking information to get their Economic Impact Payment immediately,” the website said.